Support
Get help
Account access, deployment, billing, and workspace setup all route through one support path.
Contact
WeCom
Use the support channel for workspace activation, renewals, deployment help, or troubleshooting.
Scope
Deployment
Desktop install, runtime readiness, environment checks, and first project setup.
Membership
Renewal, upgrade, seats, and account-level access questions.
Billing
Wallet recharge, credit deduction review, and membership status confirmation.
Troubleshooting
Runtime offline, model call failures, or project sync issues.
Prepare
Company or studio name
Include the account email and team size if this is a membership or collaboration request.
Environment and device
OS, chip architecture, and whether the issue is web, desktop, or both.
What you were doing
Share the workflow step, model, or action that triggered the issue.
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